RDS Delivery Service | What's Driving Last Mile 2025? Trends, Tools & Wins

What’s Driving Last Mile 2025? Trends, Tools & Wins

Larry Zogby

4 April

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Last mile trends for 2025: explore logistics, leadership, culture, and data-driven tools shaping the future of deliveries.

CEO Zogby recently joined the Medical Courier Integrity Podcast, sharing the passion behind RDS: our deep commitment to safe, compliant, and reliable last-mile logistics.
At RDS, Safety Begins with Expertise: Every medical courier is OSHA and HIPAA certified through Integrity Medical Courier Training, ensuring each delivery is handled with care, precision, and compliance.
Training Beyond Workshops: We visit our clients directly, aligning procedures, meeting their teams personally, and collaborating closely behind the scenes. This hands-on approach creates seamless, trustworthy experiences.
Every Mile Protected, Every Step Proven: Whether it’s spill kit training, bloodborne pathogen safety, chain-of-custody protocols, or exposure control measures, each mile is backed by proven processes.
Delivering Accountability Through Daily Safety: From safe driving habits to GPS tracking, barcode scanning, and team workshops, we stay effective, accountable, and always ready to deliver.

A Fiesta to Remember: We kicked off a vibrant Mexican-themed celebration in honor of the birthdays of our COO, David Zogby, and Nellie, our incredible Accounts Receivable Manager, because milestones are better when shared.
Energy You Can Feel: The entire team came together, and the energy was unforgettable. We’re beyond grateful to work alongside people who make everyday moments feel like a celebration.
A Warm Welcome, the RDS Way: Clients who visited during the fiesta got a true taste of who we are—fun, welcoming, and proud of the culture we’ve built.
Beyond the Tour, A Real Look Inside: Our meet and greets go beyon d handshakes. Clients explored our facilities and saw our logistics and operations live in action.
Building Bonds, Not Just Business: These visits spark more than conversations, they open the door to lasting relationships, meaningful collaboration, and a deeper look into how we deliver with heart.

A Trusted Advisor, A New Perspective: Partnering with Jazmyn Friesz and the Culture Index program brought new clarity to our team—showing us how to align roles with strengths and unlock their full potential.
Training That Shifted Our Mindset: Through customized sessions at RDS, we learned how to read beyond the resume and make smarter hiring and leadership decisions. It’s not just about tools—it’s about understanding what drives performance and how to support it.
Stronger Through Shared Learning: Thanks to EO and our broader network, we were able to learn from peers who’ve used Culture Index to scale successfully. Their stories helped shape how we applied the program to fit our own goals and culture.
Results We Can Measure—and Feel: We’ve improved communication, built stronger teams, and eliminated hiring guesswork. Culture Index didn’t just refine our system—it helped us lead with purpose and scale with confidence.

Welcomed From Day One: They welcomed me with open arms from day one. They never dismissed my questions and were always there to support me when I needed help. It’s a great comfort knowing that everyone’s got each other’s backs!
Every Day is a Surprise, And That’s What Keeps it Fun: Whether is learning something new about the job, the people I work with, or about things in general! It’s exciting and fun not knowing what’s going to happen that day; It keeps things fresh and keeps me on my toes.
Francisco Leads with Empathy: I put myself in the customer’s shoes. I ask myself how would I like to be treated. I try to represent the company to the best of my ability by always being present in the moment and keeping the customer’s worries and needs in mind when providing the service.
His Role Behind the Scenes: In customer support, dispatch, or quality control, Francisco ensures every experience reflects the values of RDS.
Beyond Logistics: When he’s not keeping customers and operations in sync, he’s playing video games, reading, or enjoying time with his fiancé, family, friends, and his dog.