Chain of Custody Is More Than a Process – It’s Patient Trust

Designed to strengthen visibility, accountability, and confidence across healthcare workflows

Barcode and location scan accountability

Time-Stamped scan and delivery activity

Real-Time Visibility across every handoff

What this means for your operations

• Accountability with every specimen

• Physician and patient confidence

• Proper tracking and verification procedures

• Improved visibility into specimen status and location

• Improved compliance and risk management

Clear chain of custody applied

• Real-time visibility across every handoff

• Documented chain-of-custody workflows

• Barcode and location scan accountability

• Time-stamped scan and delivery activity

• Photo documentation at pickup and delivery

• Ambient, refrigerated, and frozen transport support

OSHA, HIPAA, and Beyond: Safety in Medical Logistics

Specimen Integrity, Patient Safety & Compliance with Integrity Medical Courier Training

Trained for compliance. Trusted with every specimen.

This field is for validation purposes and should be left unchanged.
Your Name

Our Partnership Roadmap

The chain of custody is built around your workflow

1- Aligning People, Systems & Process

2- Technology integration

3- Performance Metrics

4- Onboarding Approach

5- Detailed Onboarding & Site Visits

6- Safety-Driven Performance

7- Escalation Roadmap, Your Path to Support

8- Looking Ahead & Roadmap

View a Case Study on Healthcare Onboarding Success
Through Tailored Last-Mile Delivery

See how we support chain-of-custody workflows across healthcare logistics.

Supporting critical healthcare workflows for leading hospitals, laboratories, and healthcare systems, including NYU Langone Health, Northwell Health, and Medical Diagnostic Laboratories.

Walk through your current process with our team and identify where visibility gaps, risk points, or delays can be reduced with real-time tracking and documented handoffs.

Strengthen Chain of Custody Across Your Workflow:

Meet with our team to review your current process and identify opportunities to reduce delays, improve visibility, and strengthen chain of custody with real time tracking and documented handoffs.

Complete the form below to review your current workflow with our team:

"*" indicates required fields

Name*
Share your thoughts, questions, or feedback here.

gianna scalia
I just wanted to say thank you for all of your help and support last week with our many last-minute asks. We were under a tight time crunch, and I truly appreciate the patience from you and your team!
Luis Acevedo
Great service same day no waiting
Tyler Frye
I have been dealing with RDS for 3-4 years. Jenna is the best! Always quick to respond and sets me up with what I need. Clear communicator when issues arise and finds a way to get it fixed. Wouldn’t be able to do this without her.
Audriana White
We used RDS to help transfer our event items for a large conference last week. Sofia, Vanessa and the team were all so informative and helpful sorting through all logistics. Their driver, Victor, was also exceptional and took great care of our items. I would definitely recommend!
Alana LaBella
Found RDS via Google search and took a chance when I needed a timely delivery service for documents in NYC. They answered right away, were polite, confirmed all delivery details, and delivery was perfect and even early, all at a great rate. They even followed up to ensure everything I was a satisfied customer. Highly recommend.
Wilder Beau
RDS was amazing from the get-go. Vanessa & Karen! They were thorough, professional and kind. I was super relieved that my first delivery was handled so well & everything went smoothly. Thank you!
Crystal Bubb
I first learned about RDS almost 10 years ago when I worked as a concierge at several high‑traffic locations in NYC. Even back then, their couriers consistently stood out for their reliability, professionalism, and ability to handle fast‑paced, high‑volume environments with ease. Now, as an Office Manager responsible for coordinating event and meeting logistics, I can confidently say that RDS continues to exceed expectations. Whenever I need materials delivered safely, on time, and with care, I know I’m in good hands. Their attention to detail and consistency have made them my go‑to delivery partner in the city. Highly recommend RDS to anyone looking for dependable service and peace of mind with every delivery.
Emme Chong
Working with RDS Delivery was a 10/10 experience. Whenever I had a question, someone was there to answer. To the RDS team, Thank you so much for the smooth delivery and communication. I already recommended you to some other clients. I really enjoyed working with you all! I can't wait to work with you again in the future.
A Tan
RDS delivers great service with the best team in NYC. RDS is the BEST!!!
Liz Paquette
Called with a last minute delivery need, and the team (Sofia as well as our delivery driver) were incredibly helpful and accommodating. Delivery went smoothly and the delivery person was very proactive with communication, we were very satisfied.