Real-Time Visibility That Supports Better Control

Real-time visibility gives operations teams the information needed to monitor delivery activity, address exceptions earlier, and maintain control across critical laboratory workflows.

Live Client Portal

Teams can check delivery status without chasing updates.

Scan-Based Accountability

Scan-based records create clearer accountability at key handoffs.

Proactive Communication

Proactive updates help teams address exceptions before they disrupt workflow.

Clearer visibility for faster operational decisions.

• Delivery status available when teams need it, without relying on manual check-ins

• Less time spent calling dispatch or tracking down updates internally

•Clearer visibility into specimen movement, handoffs, and delivery activity

• Documented records that support accountability and operational review

When Visibility Is Built Into the Workflow

• Scan-based updates show where specimens are and where they are headed

• Clinicians and laboratory teams receive clearer timing updates

• Delivery activity creates usable data for operational review and improvement

From pickup to delivery, every handoff stays visible.

One portal gives your team real-time access to delivery status, location, scan activity, assigned courier, and timing, helping reduce manual follow-up and keep operations informed.

Designed to fit the way your team manages updates, exceptions, and reporting.

What Visibility Looks Like

• Real-time client portal access

• Pickup and delivery confirmation scans

• Email and SMS status updates

• Photo updates on delivery

See your specimens in real time

Every Movement, Visible

Real-time tracking, documented scans, and updates through your preferred channels give teams clearer oversight across every shipment.

See where your visibility gaps live today, and how RDS closes them.

• Portal access for live delivery status
• Scan records at key handoffs
• Email, SMS, and alert updates based on your workflow
• Photo confirmation available at delivery
• Delivery activity data that supports operational review

See where your current workflow may need stronger visibility, clearer communication, or more reliable documentation.

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Sofia, Cerry and team was fantastic to work with on my last minute 20 different deliveries in 1 day. They were very responsive and gave me consistent updates on my deliveries. I appreciate their service and highly recommend RDS. They are outstanding!

I just wanted to say thank you for all of your help and support last week with our many last-minute asks. We were under a tight time crunch, and I truly appreciate the patience from you and your team!

Great service same day no waiting

I have been dealing with RDS for 3-4 years. Jenna is the best! Always quick to respond and sets me up with what I need. Clear communicator when issues arise and finds a way to get it fixed. Wouldn’t be able to do this without her.

We used RDS to help transfer our event items for a large conference last week. Sofia, Vanessa and the team were all so informative and helpful sorting through all logistics. Their driver, Victor, was also exceptional and took great care of our items. I would definitely recommend!

Found RDS via Google search and took a chance when I needed a timely delivery service for documents in NYC. They answered right away, were polite, confirmed all delivery details, and delivery was perfect and even early, all at a great rate. They even followed up to ensure everything I was a satisfied customer. Highly recommend.

RDS was amazing from the get-go. Vanessa & Karen! They were thorough, professional and kind. I was super relieved that my first delivery was handled so well & everything went smoothly. Thank you!

I first learned about RDS almost 10 years ago when I worked as a concierge at several high‑traffic locations in NYC. Even back then, their couriers consistently stood out for their reliability, professionalism, and ability to handle fast‑paced, high‑volume environments with ease. Now, as an Office Manager responsible for coordinating event and meeting logistics, I can confidently say that RDS continues to exceed expectations. Whenever I need materials delivered safely, on time, and with care, I know I’m in good hands. Their attention to detail and consistency have made them my go‑to delivery partner in the city. Highly recommend RDS to anyone looking for dependable service and peace of mind with every delivery.

Working with RDS Delivery was a 10/10 experience. Whenever I had a question, someone was there to answer. To the RDS team, Thank you so much for the smooth delivery and communication. I already recommended you to some other clients. I really enjoyed working with you all! I can't wait to work with you again in the future.